Terms of Service

Last updated: April 28, 2026

1. Acceptance of Terms

1.1. By accessing or using any CarbonHelm product or service, you confirm that you are at least 16 years of age and have the legal capacity to enter into these Terms.

1.2. If you are using our products on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

1.3. These Terms, together with our Privacy Policy, form the complete agreement between you and CarbonHelm regarding the use of our products.

2. Description of Services

2.1. CarbonHelm operates a portfolio of software-as-a-service (SaaS) products:

2.2. Products may be offered in free tiers, trial periods, or paid subscription plans. Feature availability may vary by plan. We reserve the right to modify, suspend, or discontinue any product or feature with reasonable notice.

2.3. We aim for high availability but do not guarantee uninterrupted service. Scheduled maintenance windows will be communicated in advance when possible.

3. Account Creation and Responsibility

3.1. You may need to create an account to use certain CarbonHelm products. You agree to provide accurate, current, and complete information during registration.

3.2. You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately at [email protected] if you suspect unauthorized access to your account.

3.3. You are responsible for all activity that occurs under your account, whether or not you authorized it. CarbonHelm is not liable for any loss or damage arising from unauthorized use of your account.

3.4. You may not share your account credentials with others or allow multiple people to use a single account, unless your subscription plan explicitly permits it.

4. Acceptable Use Policy

4.1. You agree not to use CarbonHelm products to:

1. Violate any applicable law, regulation, or third-party right.
2. Engage in any fraudulent, deceptive, or misleading activity.
3. Transmit malware, viruses, or other harmful code.
4. Attempt to gain unauthorized access to our systems, other users' accounts, or any connected networks.
5. Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of any CarbonHelm product.
6. Scrape, crawl, or use automated means to extract data from our products, except through officially provided APIs and within documented rate limits.
7. Resell, sublicense, or redistribute access to our products without written permission.
8. Use our products to harass, abuse, stalk, or threaten any person.
9. Interfere with or disrupt the integrity or performance of our products or the data they contain.
10. Use health products (GlucoPulse, HealthPulse) as a substitute for professional medical advice, diagnosis, or treatment.

4.2. We reserve the right to suspend or terminate your account for violations of this policy, with or without notice depending on the severity of the violation.

5. Payment Terms

5.1 Subscriptions

Paid plans are billed on a recurring basis (monthly or annually, as selected). Your subscription automatically renews at the end of each billing period unless you cancel before the renewal date.

5.2 Payment Processing

All payments are processed by Stripe. By providing payment information, you authorize Stripe to charge the applicable fees to your payment method. CarbonHelm does not store your full payment card details.

5.3 Price Changes

We may change subscription prices with at least 30 days' notice. Price changes take effect at the start of your next billing period after the notice. If you do not agree with a price change, you may cancel your subscription before the new price takes effect.

5.4 Refund Policy

We offer a 30-day, no-questions-asked refund policy for new subscriptions. If you are unsatisfied with a CarbonHelm product for any reason, request a refund within 30 days of your initial purchase, and we will issue a full refund. Refund requests after 30 days are handled on a case-by-case basis.

5.5 Taxes

Prices may be exclusive of applicable taxes (sales tax, VAT, GST). You are responsible for any taxes applicable to your purchase, except for taxes based on CarbonHelm's income.

5.6 Failed Payments

If a payment fails, we will attempt to charge your payment method again and notify you by email. If payment is not resolved within 14 days, we may suspend or downgrade your account.

6. Health Product Disclaimers

6.1. GlucoPulse and HealthPulse are general wellness products. They are designed to help you track and understand wellness-related metrics. They are:

• Not medical devices. They have not been cleared or approved by the FDA, EMA, or any other regulatory body as medical devices.
• Not intended to diagnose, treat, cure, or prevent any disease or medical condition.
• Not substitutes for professional medical advice. Always consult a qualified healthcare provider before making health decisions based on information from these products.

6.2. The data, insights, and suggestions provided by GlucoPulse and HealthPulse are for informational and general wellness purposes only. They should not be relied upon for medical decision-making.

6.3. If you experience a medical emergency, call your local emergency number immediately. Do not rely on any CarbonHelm product in a medical emergency.

6.4. Accuracy of health data depends on your input and the devices you use to collect readings. CarbonHelm makes no warranty regarding the accuracy, completeness, or reliability of health data processed by these products.

7. RealRabbit Disclaimers

7.1. RealRabbit provides AI-generated analysis of real estate properties, including valuations, market comparisons, and investment projections. These results are algorithmic estimates based on available data and are not definitive findings.

7.2. RealRabbit output:

• Is not a substitute for a professional appraisal, home inspection, or real estate broker's opinion of value.
• Should not be used as the sole basis for purchasing, selling, or financing real property.
• Is not suitable for use in legal proceedings, regulatory filings, or formal dispute resolution.
• May be based on incomplete, outdated, or inaccurate source data.

7.3. You are responsible for independently verifying any information provided by RealRabbit before making financial decisions. CarbonHelm disclaims all liability for investment losses, purchase decisions, or financial outcomes based on RealRabbit analysis.

8. CloudShield Disclaimers

8.1. CloudShield provides cloud cost analysis, optimization recommendations, and automated cost controls (including a "kill switch" feature that can terminate or scale down cloud resources).

8.2. Savings estimates provided by CloudShield are projections based on historical usage patterns and current pricing data. Actual savings may differ materially from estimates. CarbonHelm does not guarantee any specific cost savings.

8.3. Kill switch and automated actions. CloudShield's automated resource management features (including the kill switch) take actions on your cloud infrastructure at your direction. You acknowledge that:

• Automated actions, including shutting down or scaling resources, may cause service disruptions, data loss, or downtime for your applications.
• You are solely responsible for configuring CloudShield's automation rules and thresholds.
• You should test automation rules in a non-production environment before enabling them in production.
• CarbonHelm is not liable for any damages, downtime, or data loss resulting from actions taken by CloudShield at your direction or based on your configuration.

9. General Disclaimers and Warranty

9.1. AS-IS BASIS. ALL CARBONHELM PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

9.2. CarbonHelm does not warrant that:

• The products will meet your specific requirements.
• The products will be uninterrupted, timely, secure, or error-free.
• The results obtained from the products will be accurate or reliable.
• Any errors in the products will be corrected.

9.3. You use CarbonHelm products at your own risk. You are solely responsible for any damage to your computer systems, devices, or data that results from using our products.

10. Intellectual Property

10.1 CarbonHelm's Intellectual Property

All content, code, designs, trademarks, logos, and other intellectual property associated with CarbonHelm products are owned by CarbonHelm (or its licensors). You may not copy, modify, distribute, sell, or create derivative works based on our intellectual property without written permission.

10.2 Your Data

You retain full ownership of all data you input into CarbonHelm products ("Your Data"). By using our products, you grant CarbonHelm a limited, non-exclusive license to process Your Data solely for the purpose of providing the products and services to you. This license terminates when you delete Your Data or close your account.

10.3 Feedback

If you provide feedback, suggestions, or ideas about our products, you grant CarbonHelm a non-exclusive, royalty-free, perpetual, irrevocable, worldwide license to use, modify, and incorporate that feedback into our products without obligation to you.

11. Limitation of Liability

11.1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CARBONHELM'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF ANY CARBONHELM PRODUCT SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO CARBONHELM IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

11.2. IN NO EVENT SHALL CARBONHELM BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR:

• Loss of profits, revenue, or business opportunities.
• Loss of data or data corruption.
• Loss of goodwill or reputation.
• Cost of procurement of substitute services.
• Service interruption or downtime.
• Health outcomes related to use of GlucoPulse or HealthPulse.
• Financial losses related to RealRabbit analysis or CloudShield actions.

This applies regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise), even if CarbonHelm has been advised of the possibility of such damages.

11.3. Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages. In those jurisdictions, our liability is limited to the maximum extent permitted by law.

12. Indemnification

12.1. You agree to indemnify, defend, and hold harmless CarbonHelm, its owner, affiliates, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

1. Your use of CarbonHelm products.
2. Your violation of these Terms.
3. Your violation of any applicable law or third-party right.
4. Any content or data you submit through our products.
5. Actions taken by CloudShield's automation features based on your configuration.
6. Health decisions made based on information from GlucoPulse or HealthPulse.
7. Real estate or financial decisions made based on RealRabbit output.

13. Dispute Resolution

13.1 Informal Resolution

Before filing any formal claim, you agree to contact CarbonHelm at [email protected] and attempt to resolve the dispute informally for at least 30 days.

13.2 Binding Arbitration

If informal resolution fails, you and CarbonHelm agree that any dispute, claim, or controversy arising out of or relating to these Terms or your use of CarbonHelm products shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Arbitration will be conducted in English. The arbitrator's decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction.

13.3 Class Action Waiver

YOU AND CARBONHELM AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding.

13.4 Exceptions

Notwithstanding the above, either party may seek injunctive or equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights. Claims in small claims court are also exempt from arbitration.

13.5 Opt-Out

You may opt out of binding arbitration and the class action waiver by emailing [email protected] within 30 days of first agreeing to these Terms. Your opt-out notice must include your name, email address, and a clear statement that you wish to opt out of arbitration. If you opt out, disputes will be resolved in the courts specified in Section 14.

14. Governing Law

14.1. These Terms are governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict-of-law principles.

14.2. If arbitration does not apply (because you opted out or the dispute qualifies for an exception), you consent to the exclusive jurisdiction and venue of the state and federal courts located in California for the resolution of any disputes.

15. Termination

15.1. By you. You may stop using our products and close your account at any time. Contact [email protected] to request account deletion. Active subscriptions should be cancelled before deletion to avoid further charges.

15.2. By CarbonHelm. We may suspend or terminate your account if you violate these Terms, fail to pay subscription fees, or if we are required to do so by law. We will provide reasonable notice when possible, unless immediate action is necessary to prevent harm.

15.3. Effect of termination. Upon termination, your right to use our products ceases immediately. Sections that by their nature should survive termination will survive, including: Intellectual Property, Limitation of Liability, Indemnification, Dispute Resolution, Governing Law, and any accrued payment obligations.

15.4. Data after termination. Your data will be handled according to our Privacy Policy. You may request an export of Your Data before closing your account.

16. Severability

16.1. If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, severed from these Terms. The remaining provisions will continue in full force and effect.

16.2. The failure of CarbonHelm to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

17. Entire Agreement

17.1. These Terms, together with the Privacy Policy and any product-specific terms or agreements referenced herein, constitute the entire agreement between you and CarbonHelm regarding your use of our products.

17.2. These Terms supersede all prior agreements, representations, and understandings between the parties, whether written or oral.

17.3. No amendment to these Terms is effective unless made in writing by CarbonHelm (including updates posted to this page with an updated effective date).

18. Changes to These Terms

18.1. We may update these Terms from time to time. When we make material changes, we will:

• Update the "Last updated" date at the top of this page.
• Notify you by email at least 30 days before the changes take effect.
• Provide a summary of the changes in the notification.

18.2. Your continued use of CarbonHelm products after the effective date of revised Terms constitutes your acceptance of the changes. If you do not agree with the revised Terms, you must stop using our products and close your account.

19. Contact Information

If you have questions about these Terms, contact us:

• Email: [email protected]
• Entity: CarbonHelm (Sean Valentine, sole proprietor)